Returns & Exchanges
At The Trusted Running Experts, we want to ensure you have the perfect fit for your stride, which is why we offer a 30-day trial period on all performance footwear and apparel. If your gear isn't helping you reach your personal best, we make the return and exchange process simple and stress-free.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Gear
Place your unworn or trial-tested items in their original packaging, ensuring all tags are included to expedite the processing time.
Print and Attach Label
Download your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our experts inspect your return, we will issue a full refund to your original payment method or ship out your new exchange size within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing