Frequently Asked Questions
Everything you need to know about your next run.
How do I know if I'm choosing the right running shoes for my gait?
We recommend checking our 'Fit Finder' guide or visiting our blog for tips on identifying overpronation, underpronation, or a neutral stride to ensure you get the support you need.
When will my order ship?
Orders placed before 2:00 PM EST are processed the same business day. Standard shipping typically takes 3-5 business days within the continental United States.
What is your return policy for worn running shoes?
We offer a 30-day 'Run-In' guarantee. If your shoes aren't performing as expected after a few miles, you can return them for a full refund or exchange, no questions asked.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How can I track my package?
Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.